If you have any questions, please call (281)228-6223 between 8:00 am and 4:00 pm Central Standard Time.

Prices listed in the NACE Store are subject to change. All orders will be filled at the prices in effect at the time the online purchase is made. Membership discounts are non-transferable.

Prior to returning any product, it will be necessary to call NACE International at 281/228-6223 to receive a Return Authorization (RA) Number. This (RA) Number should be plainly visible on the outside of the package.

Software cannot be returned unless it is damaged or defective. If software is damaged or defective, please see below.

Products received incorrectly may be returned under the condition that a Return Authorization (RA) Number is provided to the recipient by NACE International no later than 30 days (Domestic), 45 days (International) after the shipping date. A restocking charge of 10% will be applied to all customer-requested returns. Shipping and handling charges will not be refunded. All customer-requested returns must be shipped prepaid. NACE International will not be responsible for lost items returned without a Return Authorization Number.

Products received in damaged condition as a result of shipping may be claimed under the condition that a Return Authorization (RA) Number is provided to the recipient by NACE International no later than 30 days (Domestic) and 45 days (International) after the shipping date. This (RA) Number should be plainly visible on the outside of the package. Since the shipping courier may need to conduct an inspection, the original box and the original packaging materials must be kept. NACE International will not be responsible for damages returned without a Return Authorization Number or damages in which the original box and packaging material have not been kept. NACE International will not be responsible for lost items returned without a Return Authorization Number.

NACE International can track all shipments, both domestic and international. Claims will be honored with a replacement product when notified within 30 days (Domestic), 45 days (International) from the date of shipment, and after the proper tracking of the shipment has been completed.

Shipping and handling charges apply to all orders. Rates include insurance. NACE International reserves the right to adjust specific shipping and handling charges as weight restrictions, customs restrictions, etc., may require. For Canadian orders, GST will be charged at 7% of the subtotal. All rates are in U.S. dollars. For Texas residents, please add 8.25% sales tax.

NACE uses UPS to ensure your order is traceable, insured, fast!

1. NACE International will endeavor to ship all orders within 48 hours of acceptance. Backordered items may be shipped separately at no additional cost.
2. All continental U.S. orders will be shipped by UPS Surface; Canadian and International orders by air freight. Orders can only be shipped to street addresses. Post Office boxes cannot be used.
3. Expedited delivery service is not available for web site orders. UPS Surface delivery time in the U.S. averages five (5) business days. Canadian and International delivery time average seven (7) working days. Local customs restrictions may affect scheduled delivery times. For express delivery, please call Membership Services to order.
4. NACE cannot ship orders using third-party shipping account numbers.